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Siemens offers Virtual Product Expert for CNC

Allows all Siemens CNC community members to interact with a product expert and get answers to programming and operations questions on-demand

Siemens today introduced the Virtual Product Expert (VPE), a new support program for its CNC machine tool users, machine builders, dealers and importers.  Through the VPE program, customers can now interact directly with a SINUMERIK CNC product expert and have their specific operation and programming questions answered — from the basic functions of the control to the most advanced machining technology aspects of the hardware and software suites.  Best of all, this service is offered to all Siemens CNC community members at no cost. 

Person at Computer with Virtual Product Expert for CNC
The Siemens Virtual Product Expert enables the company’s CNC community to access a product expert for assistance with programming or operations, all at no cost. 

Machine tool customers can contact Siemens to arrange an online session, tailored to their specific needs, regardless of where the programmer, operator or the machine are located.  Sessions are typically one-hour in length and are being scheduled on a first-come, first-served basis. 

John Meyer, the Marketing Communications Manager for the Siemens Machine Tool Business, notes, “With the rapid advancement in our SINUMERIK CNC technology on both the automation hardware and software sides, we see our Virtual Product Expert program as a vital part of our support offering.  We know it will benefit our machine tool users, who are looking for immediate answers to their operation and programming challenges in order to keep their production running.  It’s like having a Siemens CNC expert in your back pocket.” 

For more information on the Virtual Product Expert, please visit:  http://usa.siemens.com/vpe.

For additional machine tool CNC training offered by Siemens, users can visit: http://usa.siemens.com/cnc-training.   

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Siemens Digital Industries (DI) is an innovation leader in automation and digitalization. Closely collaborating with partners and customers, DI drives the digital transformation in the process and discrete industries. With its Digital Enterprise portfolio, DI provides companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Optimized for the specific needs of each industry, DI’s unique portfolio supports customers to achieve greater productivity and flexibility. DI is constantly adding innovations to its portfolio to integrate cutting-edge future technologies. Siemens Digital Industries has its global headquarters in Nuremberg, Germany, and currently employs approximately 75,000 people internationally.

Siemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse focusing on the areas of power generation and distribution, intelligent infrastructure for buildings and distributed energy systems, and automation and digitalization in the process and manufacturing industries. Through the separately managed company Siemens Mobility, a leading supplier of smart mobility solutions for rail and road transport, Siemens is shaping the world market for passenger and freight services. Due to its majority stakes in the publicly listed companies Siemens Healthineers AG and Siemens Gamesa Renewable Energy, Siemens is also a world-leading supplier of medical technology and digital healthcare services as well as environmentally friendly solutions for onshore and offshore wind power generation. For more than 160 years, the company has innovated and invented technologies to support American industry spanning manufacturing, energy, healthcare and infrastructure. In fiscal 2018, Siemens USA reported revenue of $23.7 billion, including $5.0 billion in exports, and employs approximately 50,000 people throughout all 50 states and Puerto Rico.